3rd Quarter—Ending the Physician-Patient Relationship: Ensure the Patient is Safe and your Practice is Protected

One of the most frequent issues brought to MPIE’s risk management hotline is how to discharge a patient safely from a medical practice. This program will walkthrough examples based on real-world scenarios and how to apply effective risk management strategies. Examples and templates will be emphasized as ways to standardize the process. Participants will leave with a better understanding of why it needs to be done and how to do it with risk management in mind. 

Many physicians feel that circumstances and risks surrounding professional liability or medical malpractice claims are beyond their control. This belief can be terrifying and devastating. We are going to analyze a difficult fact pattern to identify issues affecting patient safety and their professional liability implications. Preventing medical liability claims hinges upon numerous factors, but many of them, as we will see, are within a physician’s control or influence. Using expert legal insights, we will explore how sound risk management principles empower providers and protect them from the vagaries of professional liability claims.

A sound set of well-documented employment polices provides a firm foundation for making wise HR decisions and avoiding litigation.  This second webinar in a two-part series goes beyond the litigation risks and best practices discussed in “Tiptoeing Through the Minefield: Lessons from an Employment Litigator” to identify key policies every employer should have, recommend policy updates based on recent legal developments, and explain how to properly implement and enforce them to further mitigate litigation risk. 

Learning Objectives:

Participation in this seminar will better enable learners to:

  • Key employment policies your company should have;
  • Updates that should be made to your current policies based on recent legal developments;
  • Why such policies are important and how they mitigate risk of employment litigation; and
  • How to properly implement and enforce such policies.

2nd Quarter—Building a Successful Team: From Interview to Annual Training, Strategies that can Reduce Professional Liability Risk

Hiring and training office staff is essential for developing a successful team and reducing provider and the practice risks of being sued. Feedback from medical office management professionals and liability assessments reveals that staffing issues are among the main areas where offices would like assistance. This workshop is designed specifically for individuals that have a role in hiring or training non-clinical medical office staff (e.g., reception, billing & coding, medical assistants). The program uses an electronic workbook and hypothetical scenarios to walk through hiring and training steps, emphasizing patient safety and medical professional liability concerns. We will review methods for effective behavioral interviewing and candidate evaluation techniques. Next, we will walk through a sample employee orientation checklist, on-the-job training, and personnel file components. Participants will leave the program with tools that can be modified for their specific situation and a thorough understanding of how and why to use them and how they support the safe practice of medicine and reduce your practice’s risk of being sued.     

2nd Quarter—Building a Successful Team: From Interview to Annual Training, Strategies that can Reduce Professional Liability Risk

Hiring and training office staff is essential for developing a successful team and reducing provider and the practice risks of being sued. Feedback from medical office management professionals and liability assessments reveals that staffing issues are among the main areas where offices would like assistance. This workshop is designed specifically for individuals that have a role in hiring or training non-clinical medical office staff (e.g., reception, billing & coding, medical assistants). The program uses an electronic workbook and hypothetical scenarios to walk through hiring and training steps, emphasizing patient safety and medical professional liability concerns. We will review methods for effective behavioral interviewing and candidate evaluation techniques. Next, we will walk through a sample employee orientation checklist, on-the-job training, and personnel file components. Participants will leave the program with tools that can be modified for their specific situation and a thorough understanding of how and why to use them and how they support the safe practice of medicine and reduce your practice’s risk of being sued.     

Learning Objectives:

Participation in this seminar will better enable learners to:

  • Understand licensing implications of medical malpractice settlements;
  • Learn the multiple other bases the State has to investigate your license and what to do if you are contacted by an investigator;
  • Provide an overview of the “typical” licensing matter;
  • Identify trends in licensing investigations -namely related to prescriber issues.

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