4^th Quarter—#RiskManagement: Social Media Risks and Benefits for Your Practice

Social media is everywhere. Discussions with practice management professionals reveal that social media remains a source of interest and concern. Using case scenarios, this workshop will explore the benefits social media engagement can bring to medical practices and review the techniques that can minimize potential professional liability risks. This program is designed for practices with all levels of experience and desire to incorporate it. Whether you want to, already are, or even if you have no interest in using social media, this program can support your risk management efforts. Participants will leave the program with an outline for developing a social media presence, a checklist of elements to consider in social media policies, and templates for addressing online information.  

3^rd Quarter—Ending the Physician-Patient Relationship: Ensure the Patient is Safe and your Practice is Protected

One of the most frequent issues brought to MPIE’s risk management hotline is how to discharge a patient safely from a medical practice. This program will walkthrough examples based on real-world scenarios and how to apply effective risk management strategies. Examples and templates will be emphasized as ways to standardize the process. Participants will leave with a better understanding of why it needs to be done and how to do it with risk management in mind. 

2^nd Quarter—Building a Successful Team: From Interview to Annual Training, Strategies that can Reduce Professional Liability Risk

Hiring and training office staff is essential for developing a successful team and reducing provider and the practice risks of being sued. Feedback from medical office management professionals and liability assessments reveals that staffing issues are among the main areas where offices would like assistance. This workshop is designed specifically for individuals that have a role in hiring or training non-clinical medical office staff (e.g., reception, billing & coding, medical assistants). The program uses an electronic workbook and hypothetical scenarios to walk through hiring and training steps, emphasizing patient safety and medical professional liability concerns. We will review methods for effective behavioral interviewing and candidate evaluation techniques. Next, we will walk through a sample employee orientation checklist, on-the-job training, and personnel file components. Participants will leave the program with tools that can be modified for their specific situation and a thorough understanding of how and why to use them and how they support the safe practice of medicine and reduce your practice’s risk of being sued.