Claims

We understand that a liability lawsuit that questions your skill, integrity, and dedication can create a potential financial burden and tremendous emotional stress.

MPIE specializes in a results-focused claims methodology. Our team is dedicated to keeping you informed and providing guidance through the resolution of your claim. We will vigorously defend all non-meritorious claims to protect your professional reputation and provide you peace of mind.

We are here for you every step of the way if you are involved in an unexpected outcome or for legal situations involving your care or peace of mind. Please contact us for current issues or with any questions by phone at 616-202-1799 or via email at: claimintake@mpie.org.

The sooner you contact us, the earlier we can begin to provide support for you and your patients.

Claims Management

Our philosophy

Our objective is to provide the industry’s best professional liability claims management services and risk management support for healthcare workers. We strive to provide superior claims management, identify risk trends, and achieve expeditious, cost-effective resolution of claims, while also providing appropriate outcomes for injured patients.

MPIE’s claim management goals are to:

MPIE is committed to providing exceptional customer service to our insureds. Our commitment to delivering outstanding customer service is one of the most important differentiators between us and our competitors.

We stand by you through every step of the claims process

Frequently Asked Questions

Questions commonly asked about the claims process

Whether through education, communication, or service, MPIE is here to support our clients. It’s all about building relationships and walking beside our clients as their partner. Have a question? Contact us and we’ll answer.

Send completed first notice of loss form by email to claimintake@mpie.org, fax to 616-828-0111 or call us on the phone at 616-202-1799.

Email request to underwriting@mpie.org. Your request will be processed within 1 business day.

Send email to verifications@mpie.org. Requests will be processed within 10 business days.

It is imperative that on receipt of anything vaguely resembling claims of wrong doing, whether it is a demand letter or a Notice of Intent (NOI) that you immediately contact MPIE at 616-202-1799 or you may email claimintake@mpie.org.  Please be sure to provide MPIE with a copy of all papers you received. You will be advised by MPIE not to discuss this case with anyone else except MPIE staff or your attorney. Under the Michigan Medical Malpractice Tort Reform Act of 1994, the plaintiff must notify the defendant at least 182 days before a lawsuit can be commenced.

Physicians should decline to discuss medical management of patient care with the patient’s attorney (plaintiff attorney) either by phone or an informal meeting. If the plaintiff attorney desires information from a physician not named in a case as a defendant, MPIE will provide legal counsel if necessary and assist you in responding to the plaintiff attorney’s request. Giving an informal interview or phone consultation without representation by legal council could involve you as a defendant in the future. Your discussion of the case has the potential for self-incriminating testimony.

It all depends on who you ask. Some office practices, on the advice of their attorney or practice consultant release only the part of the medical record that was generated in their office during the past two or three years. MPIE on the other hand recommends that the complete medical record, including lab results, x-ray reports, letters, consultations, except legal communication be released. Legal documents, such as legal opinions from your attorney, letters from MPIE, peer review documents should be kept separate from the medical record.

Medical errors need to be disclosed to the patient and family. Not only are there regulatory notification requirements for disclosure, this is the right thing to do. It is in the “how to disclose errors” that physicians need to develop skills. To learn more about the guidelines to this approach, please call us at 616-202-1799.