Advancing Effective Communication - LGBT Guide

Michigan employers continue to embrace equality by offering same sex couples and families access to healthcare benefits. Therefore, healthcare providers need to better understand the role effective communication and patient-centeredness has on providing safe and high-quality health care to diverse patient populations. Many resources and initiatives have been devoted to assist hospitals in efforts to advance cultural competence, improve communication, and provide equitable and more patient-centered care to several diverse patient populations. However, until recently, patients who are lesbian, gay, bisexual, and transgender (LGBT) have been an often overlooked community of health care consumers.

This Field Guide is intended to assist health care providers to develop effective patient–provider communication which has been linked to an increase in patient satisfaction, better adherence to treatment recommendations, and improved health outcomes.



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